COVID-19 Relief Options
Homeowners and renters across the country are experiencing the financial impacts of Coronavirus, or COVID-19. We’re here to help. If Fannie Mae owns your mortgage loan, or if you’re a tenant in a multifamily rental property financed by Fannie Mae, our relief options can help you feel safe at home.
Mortgage Relief for Homeowners
If you are experiencing a hardship such as job loss, income reduction, or sickness due to COVID-19 and you are no longer able to make your mortgage payment, your mortgage servicer is available to help with mortgage relief options, including:
- Payment relief through a forbearance plan offers a reduction or suspension of your mortgage payments for up to 12 months, offered in increments of up to six months
- Late fee relief during your forbearance plan period
- Repayment options following your forbearance, including a repayment plan to catch up gradually or a permanent loan modification that aims to maintain or reduce your monthly payment
Additionally, foreclosure and eviction relief may be available through the federal CARES Act signed into law on Friday, March 27, 2020.
Contact Your Mortgage Servicer: If you're concerned about your mortgage payments, take the first step and call your mortgage servicer—that's the company listed on your monthly statement— to request help. Have your financial information handy when you call and note that many servicers are experiencing increased call volumes and hold times due to COVID-19.
Disaster Response Network for Homeowners and Renters
Fannie Mae's Disaster Response Network™ offers free help with the broader financial challenges caused by COVID-19. Its HUD-approved housing counselors can create a personalized action plan, offer financial coaching and budgeting, and support your ongoing success for up to 18 months. Whether you’re struggling to pay your rent or your mortgage, call today—you're not alone.
If you're a homeowner, access our Disaster Response Network, through our Loan Lookup Tool. If it confirms you have a Fannie Mae-owned loan, you can contact the number on the screen or request an appointment online.
If you're a renter, contact your property manager or building owner to see if you have access to our Disaster Response Network. This option is available only for tenants living in apartments or other multifamily rental properties financed by Fannie Mae.